First make sure your device runs the latest updates of it's software.
Did you download and install the Articulate player from the App- or Playstore first?
Download is only available for iOS and Android (not for Windows, which requires the online or USB-version).
Make sure your firewall or anti-virus software like Norton, AVG, Kazperksi or McAffee allows the Articulate player and Med-Assist to run.
Are you sure you fully downloaded the application? If so, the button under the 'available offline' should be green.
If all the above apply, please recheck and reread our manual carefully.
Now delete the Articulate Player fully from your device and re-install the player and the application closely following our manual.
Also check the Articulate Player FAQ for troubleshooting.